My Account
Casino Bonuses
You can keep track of all of your bonuses from your account. Click on the profile menu and then select Rewards and Bonuses. Active Bonuses To view your active bonuses, click Casino bonus - active. To see the full details of your bonus, click on the ...
Submitting Documents
Verification documents may be requested at various times while you maintain an account with Pure Casino. These documents are requested not only to enhance the security of your account and to comply with the terms of our Know Your Customer protocol ...
Transaction and Game History
Transaction History You can check your transaction history at any time. First click on your profile picture. Then select the Cashier tab. Finally, select "Transaction history." This will bring you to a page where you can review movement of funds in ...
Customer Complaint
If you have a complaint about our service or product, please do not hesitate to contact us directly at complaints@purecasino.ca. Please include the word "Complaint" in the subject line and include as much detail of the complaint in the body of the ...
How do I add games to my ❤️Favorites?
If you have a game that you love, but hate searching for the game every time you go to play, you can simply add it to your❤️Favorites! Select the white outlined heart, at the bottom right of the game icon, and it will turn red. The next time you go ...
Manage Notifications
If you would like to add or remove notifications, such as receiving news and offers via email and SMS, or a notification of whenever you login, you can easily change these settings. First, click on your profile picture. Then, select the Information & ...
Update Address
If you have recently moved or need to update your current address, you can send your request directly to our Security team at security@purecasino.ca. In addition, please upload one of the following documents to your account: Rental Agreement Address ...
Reopen my Account
If you would like to reopen your Pure Casino account, please send your request to Customer Support at security@purecasino.ca. With your request, please answer two (2) of the following questions: Wat is your last deposit amount and/or payment method? ...
I didn't authorize this deposit! What do I do?
If you suspect there has been unauthorized activity on your Pure Casino account or any of your financial instruments, you should immediately contact our Security team at security@purecasino.ca with any information you have. You should also contact ...
Inactivity / Dormant Account
This article explains how we will handle any account that is deemed dormant. As per our T&Cs (https://play.purecasino.ca/article/terms), your Pure Casino account will be deemed dormant if you have not logged in for a continuous period of 24 months. ...
How do I reset my password?
Resetting your password only takes a few steps! 1. Start at the login page and click the forgot password link: 2. Enter your email address, You will be sent an email with instructions on how to reset your password: 3. A code is sent to your email. ...