In this article, we go over the common issues surrounding geolocation and solutions to get you back in the game!
Common Problems:
- Prohibited Software: software programs installed on your device may conflict with the geolocation process. Please ensure you are not running a Virtual Private Networks (VPN) or Remote Desktop software (Such as Teamviewer or Anydesk). These programs will cause the geolocation checks to fail.
- Attempting to play on a Chromebook. Unfortunately, Chromebooks are not supported. You can only play on a Windows PC, Mac Computer, and Android or IOS device.
- If you are playing from a remote location there may not be enough Wi-Fi signals to confirm you location. Please ensure your device has access to 3 wifi signals so we can triangulate your location. Alternatively, try to connect your device via cellular data.